We want you to be happy! You (customer) have 48 hours (excluding Sundays or days Steilberg String Instruments is closed for holidays) from delivery time by shipping company to notify Steilberg String Instruments (seller) via telephone stating intent to return an item and to receive a RETURN AUTHORIZATION NUMBER (RA#).
Only shipping cartons with our RA# clearly written on them will be accepted for return. “New" items must be in new condition with all tags, paperwork, boxes, etc. intact. "Used" items must be in same condition as when received. Item for return must be received by shipping company within 72 hours of arrival (excluding Sundays or days Steilberg String Instruments is closed for holidays). Upon decision to return an item for refund all shipping related charges, including full insurance, become the responsibility of customer. A full refund of actual price paid less any applicable shipping charges for item will then be issued. We appreciate your business!
Thanks for considering our store!
